Deposit and Cancellation

Peak Season (6th January - 29th February and 1st November - 19th December)
High Season (1st March - 31st May and 1st - 31st October)
Double Occupancy Peak Season (20th December - 5th January)

Cancellations:
Cancellations to bookings made less than 45 days prior to arrival will incur a charge of 50% of the total booking or 100% if advised less than 30 days in advance.

Reduction in Length of Stay:
Requests to reduce length of stay made less than 45 days prior to arrival will incur a charge of 50% of the cancelled room nights or 100% if advised less than 30 days in advance.

Date Changes:
Date changes to bookings made less than 45 days prior to arrival will incur a charge of 50% of the unused nights in the original booked period or 100% if advised less than 30 days in advance.

Off-Peak Season (1st June - 30th September)

Cancellations:
Cancellations to bookings made less than 30 days prior to arrival will incur a charge of 50% of the total booking or 100% if advised less than 14 days in advance.

Reduction in Length of Stay:
Requests to reduce length of stay made less than 30 days prior to arrival will incur a charge of 50% of the cancelled room nights or 100% if advised less than 14 days in advance.

Date Changes:
Date changes to bookings made less than 30 days prior to arrival will incur a charge of 50% of the unused nights in the original booked period or 100% if advised less than 14 days in advance

Terms and Conditions

Other Amendments to Bookings:
No-shows will incur a cancellation charge of 100% of the total booking and there will be no refunds or credits given for bookings that are cut short after arrival.

Check-In/Check-Out:
Check-in is from 15.00. Check-out is at 12.00.

Restrictions:
It is important for us to maintain a restful and relaxing atmosphere for all our guests, and in this regard, we regret we cannot accept children less than 16 years of age. Mobile phones, cameras, personal computers, etc. may be used in guest rooms and in the library but not in public areas. Chiva-Som’s healthy environment has been created to give everyone the best possible benefits, and this is why we limit alcoholic drinks to champagne and wine in the evening only and smoking is permitted in designated areas only.

As more e-reader devices offer increased communication features, to help protect our guest privacy and the serene ambience of Chiva-Som, we regret e-readers will not be allowed in public areas. Should you wish to read outdoors, please approach our staff, who can set you a sun lounger on the beach when the tide is low. You may use e-readers in the library or in your room. We encourage you to borrow books from our library whilst at the resort.

Please be warned that as of 1st November 2017, the Thai government has implemented a ban on smoking on public beaches. Doing so may result in a fine, imprisonment or both.

Dress code: 
Sports attire and sports shoes are required to be worn in the gymnasium. A smart casual dress code applies for dining.

Gala Dinner:
A compulsory supplement per person will apply for the New Year’s Eve gala dinner; this is subject to 17.7% service charge and VAT. Please contact us for more information.

Special Requests:
Should you have any special preferences such as non-allergenic pillows, special dietary considerations, etc., please inform the reservations team when making your booking.

Double Occupancy Peak Season (20th December - 5th January):
Over the Double Occupancy Peak Season, we can only accept rooms booked with double occupancy for a minimum of seven nights.

Conditions:
Prices are subject to resort availability and are subject to change. All pricing is correct at the time of printing and offers may be withdrawn at anytime without notice. All bookings are subject to Chiva-Som’s terms and conditions.

Treatment Cancellation:
For treatments included in your retreat, as well as for extra treatments, this requires facilities and staff to be reserved. We require a minimum of three hours’ notice if you are unable to keep your appointment. Our staff will be happy to reschedule your treatment at your request.

No-shows or appointments cancelled less than three hours in advance will incur loss of that treatment (for treatments that are included in the retreat programme) or a 50% cancellation fee (for extra treatments booked).

COVID-19 Safety
Chiva-Som takes the utmost precautions regarding health and safety in light of the COVID-19 situation, and some activities may be modified to comply with regulations or distancing guidelines.

Disclaimer:
All information, terms and conditions specified herein are subject to change without notice.

Chiva-Som takes the utmost precautions regarding health and safety in light of the COVID-19 situation, and some activities may be modified to comply with regulations or distancing guidelines.