Terms & Conditions
Room availability is based on final confirmation by our reservation team and may be subject to room move(s) during requested stay dates.
Check-in time is 02:00 p.m. and check-out time is 12:00 p.m. Early check-in or late check-out is subject to room availability.
Check-out until 06:00 p.m. is with the equivalent of a half-day charge and after 06:00 p.m. at the equivalent rate of a full day charge.
Cancellation & Amendment:
Cancellations to bookings made less than 45 days prior to arrival will incur a charge of 50% of the total booking or 100% if advised less than 30 days in advance.
Requests to reduce length of stay made less than 45 days prior to arrival will incur a charge of 50% of the cancelled room nights or 100% if advised less than 30 days in advance.
Date changes to bookings made less than 45 days prior to arrival will incur a charge of 50% of the unused nights in the original booked period or 100% if advised less than 30 days in advance.
‘No-shows’ will incur a cancellation charge of 100% of the total booking.
There will be no refunds or credits given for bookings that are cut short after arrival.
Credit Card Requirement:
A credit card is required to guarantee all bookings. We will charge 50% of the total booking amount 44 days prior to arrival and the outstanding balance is payable upon check-in. The provided credit card will be charged as necessary in line with our Cancellation & Amendment policy.
In order to maintain a peaceful and healthy atmosphere for our guests, please kindly note the following:
Mobile phones, cameras and other electronic devices are not allowed in public areas.
We regret we cannot accept children less than 16 years of age in the resort.
Alcoholic drinks are limited to wine and champagne after 6 pm.
Smoking is permitted in designated areas only.
All information provided is true and accurate at the time of submission. There is no guarantee that such information will continue to be accurate in the future. Any part of the materials downloaded or otherwise obtained through the use of chivasom.com site is done at your own discretion. Chiva-Som takes no responsibility for any damage to your computer, mobile telephone or other access device that results from the download of any such material.
Chiva-Som collects details provided by you on registration together with information we learn about you from your use of our services. We will use your information to personalise our service. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Chiva-Som. We like to hear your views to help us improve our service. From time to time, we may contact you to ask your opinions. If you do not want to be contacted, please indicate this to us when you fill out your details on the registration form. We will never pass your personal data to anyone else, except for any successors in title to our business.