Terms & Conditions


Check-in time is 02:00 p.m. and check-out time is 12:00 p.m. Early check-in or late check-out is subject to room availability.

Check-out until 06:00 p.m. is with the equivalent of a half-day charge and after 06:00 p.m. at the equivalent rate of a full day charge. 

Cancellations, Date Changes or Reduced Stays:

Cancellations or date changes to bookings made less than 30 days prior to arrival will incur a charge of 50% of the total booking or 100% if advised less than 14 days in advance.

Requests to reduce stay made less than 30 days prior to arrival will incur a charge of 50% of the cancelled room nights or 100% if advised less than 14 days in advance.  

Any changes to bookings from 20th December to 5th January must be made no less than 60 days prior to arrival, or a charge of 100% of the total booking or cancelled room nights (as applicable) will be applied. 

Other Amendments to Booking:

“No-shows” will incur a cancellation charge of 100% of the total booking. 

There will be no refunds or credits given for bookings that are cut short after arrival.

Resort Etiquette:

Mobile phones, cameras, kindles and other related devices are not permitted in the public areas of the resort. 

Children under the age of 16 are not allowed in the resort.

Alcoholic drinks are limited to champagne and wine, available in the evening only.

In accordance with Thai Law, smoking is not permitted in the resort or on the public beach.

We encourage guests to consult with our Health & Wellness Advisors for a complimentary ‘Stop Cravings Session’.


All information provided is true and accurate at the time of submission. There is no guarantee that such information will continue to be accurate in the future. Any part of the materials downloaded or otherwise obtained through the use of chivasom.com site is done at your own discretion. Chiva-Som takes no responsibility for any damage to your computer, mobile telephone or other access device that results from the download of any such material.

Privacy Policy

Chiva-Som collects details provided by you on registration together with information we learn about you from your use of our services. We will use your information to personalise our service. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Chiva-Som. We like to hear your views to help us improve our service. From time to time, we may contact you to ask your opinions. If you do not want to be contacted, please indicate this to us when you fill out your details on the registration form. We will never pass your personal data to anyone else, except for any successors in title to our business.