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Frequently Asked Questions

Bookings & Reservations

You can always book directly on Chiva-Som website and enjoy our book direct benefits (subject to terms & conditions). Alternatively, you can book your stay with us via reservations@chivasom.com, WhatsApp: +66 82 796 7689 or your preferred travel agent.

Yes, all reservations must be fully prepaid at the time of booking.

Advance payment via Visa, MasterCard, American Express, UnionPay, or bank transfer are accepted. Cryptocurrency is not accepted.

Cancellations and changes to bookings are subject to our ammendment policies. Please refer to the terms provided at booking or contact our Reservations team for assistance.

Check-in starts at 15:00 and check-out time is 12:00.

A minimum stay of three nights applies. To experience the full restorative benefits of your wellness journey, we recommend a stay of seven nights or more. Meaningful transformation takes time and focus, and you are worth it.

Selected half-day, full-day, and dining experiences are available outside of peak season (subject to operational availability). Please contact our Reservations team at reservations@chivasom.com for current options.

Retreats & Treatments

You can explore our wellness retreats on our website or contact our team for personalised recommendations. Your retreat will be further tailored during your consultation with a Health and Wellness Advisor on arrival.

Your Chiva-Som retreat includes accommodation, your selected retreat, three wellness meals per day, a complimentary physical analysis and facial skin consultation, one daily treatment per night of stay, unlimited group classes and daily activities, and full access to fitness and spa facilities. Additionally, retreat guests can also enjoy the complimentary wellness minibar and a complimentary daily laundry service of up to 4 pieces per guest.

No. All stays at Chiva-Som Hua Hin are fully integrated wellness retreats that include treatments, activities, and personalised consultations.

Chiva-Som Hua Hin offers more than 200 treatments, therapies, and activities, spanning holistic wellness, aesthetic care, spa therapies, fitness, physiotherapy, cultural experiences, and cooking classes. Personalised treatments are available by appointment, while a daily schedule of activities — primarily group sessions — is offered from early morning through to early evening.

First-time guests will receive a personalised treatment plan upon completion of their wellness consultation on arrival. For returning guests and those familiar with our services, pre-booking your treatments is possible – kindly advise reservations@chivasom.com of your preferences.

Yes, you can select your wellness retreat before arrival and refine it further with your Health and Wellness Advisor.

Your wellness programme will be customised to match your stay and intentions. Please contact our Reservations team for assistance.

Accommodation & Facilities

All guest rooms have air-conditioning, Wi-Fi, satellite TV, refrigerators, complimentary wellness minibar, hair dryer, bath amenities, robes, pyjamas and slippers.

Our rooms offer either garden views or partial sea views of the Gulf of Thailand.

Complimentary Wi-Fi is available throughout the resort. To encourage a restorative digital detox and a more immersive wellness experience, the use of devices is limited to guest rooms and the library.

Daily fitness classes begin at 7:00, and most wellness treatments and spa facilities operate from 8:00 onwards.

Selected rooms and wellness areas are wheelchair accessible, though the resort includes steps and ramps. Please contact us to discuss any specific accessibility needs.

Yes, please inform us of any special requests when booking so we can personalise your stay.

Dining & Cuisine

We serve international and Thai wellness cuisine, focusing on fresh, healthy ingredients, beautifully presented. We cater for specific dietary requirements, and we create a nutrition plan for guests who have booked certain retreats such as weight management, detox and gut health. Three wellness meals per day are included in the price of your retreat. Learn more about our wellness cuisine here.

Chiva-Som Hua Hin features two restaurants and a lounge offering wellness dining, refreshments, and afternoon tea. The Taste of Siam is located at the beach front and The Emerald Room and Orchid Lounge can both be found in the heart of the resort.

We specialise in personalised nutrition plans. Please share your dietary needs when booking.

We offer seafood, poultry, beef, lamb, and plant-based proteins such as tofu and beans. Pork products are not served at Chiva-Som Hua Hin.

Wine and champagne are served after 18:00.

Policies & Rules

We aim to maintain a peaceful, healthy atmosphere for our guests. Please kindly note the following:
– Mobile phones, cameras and other electronic devices are not allowed in public areas except at the library.
– Smoking is only permitted in designated areas.
– Wine and champagne are served after 6 pm.
– Outside guests, visitors and outside food and beverages are not permitted in the resort.
– Guests at Chiva-Som Hua Hin must be 14 years old or over. Please consider our property Zulal by Chiva-Som, in Qatar, where we have a dedicated family wellness resort.

Yes, guests must be 14 years or older to stay at Chiva-Som Hua Hin.

We welcome guests aged 14 and above. For family wellness experiences, please visit our Zulal Wellness Resort in Qatar where we have dedicated family wellness facilities

Unfortunately, Chiva-Som Hua Hin does not have facilities to support pets.

In the interest of your well-being and all guests in-house, Chiva-Som does not permit the use of digital devices in the resort’s public areas, including mobile phones, cameras, tablets, computers, e-readers, etc. Digital devices are permitted for use in the library, the open lounge, and in the privacy of your room.

Chiva-Som is a smoke-free resort. If you wish to smoke, please use the designated smoking area. Our Health and Wellness Advisors can assist if smoking cessation is your goal.

Yes. However, we recommend remaining within the resort to fully experience the benefits your wellness programme.

Getting Here

Our Reservations team can arrange private limousine transfers from Bangkok, or you may choose to travel independently by car or taxi.

Bangkok’s Suvarnabhumi Airport is approximately 225 km and up to 3.5 hours from Chiva-Som, depending on traffic conditions.

Yes, private jet and helicopter transfers are available to Hua Hin Airport, followed by a short journey to the resort.

We offer private car transfers, helicopter charters, and private jet services upon request. Please contact reservations@chivasom.com for additional information.

Transportation is not included; however, our Reservations team would be pleased to assist you with travel arrangements to and from the resort.

Visa requirements, including Visa-on-Arrival eligibility, vary according to nationality. Please consult your local embassy or travel advisor for the most accurate guidance.

A completed Thailand Digital Arrival Card (TDAC) is required for all foreign passport holders, including tourists, business travellers, and long-term residents, with exceptions only for transit passengers and travellers using a border pass.
To ensure a smooth arrival, we kindly recommend completing the TDAC online up to three days prior to your entry via https://tdac.immigration.go.th.
Upon completion, an acknowledgement email will be provided for presentation at immigration alongside your travel documents.
For your convenience, further details and a step-by-step guide could be found at https://tdac.immigration.go.th/manual/en/.

Health & Medical

A range of medical practitioners is available, including medical doctors, nurses, naturopathic specialists, pharmacists, physiotherapists, and traditional medicine practitioners.

The nearest international hospital is Bangkok Hua Hin Hospital which is a 5-minute drive from the resort.

As well as a large number of Health and Wellness specialists in a variety of fields, we have a trained psychologist on staff. Our experts, including visiting practitioners, also offer hands-on services such as consultations based on their specialties to serve your wellness goals. We also provide naturopathic and fertility consultations.
To assess your your overall goals and to better determine your needs, your wellness journey will start with a consultation with a Wellness Advisor who can assist you build the programme best serves you.

We ask that you come with an open mind and an intention to improve your lifestyle. If you are able to, you will benefit further from cutting down on alcohol and caffeine before your visit.

Smart casual for evening meals and loose comfortable clothing, plus sun protection cream, hats and sunglasses. Sports attire for physical activities and the gym. We provide natural amenities in your room including shampoo, conditioner, body lotion and soap.

No specific tests are required before your arrival. You may bring or send in advance any specific test results you would like to share with our Health and Wellness Advisors to review that would help us craft your treatment programme more precisely. Some blood tests, allergy tests and DNA tests can be conducted during your stay – however depending on the length of time it takes for the analysis to be completed the results may only be available after your departure – in which case we will arrange a video call to discuss the findings with you.

Climate & Timing

The weather in Hua Hin is relatively good all year round.
March – June is the warmest season, with some high humidity and average temperatures of 28-32 degrees Celsius, reaching as high as 37-38 deg C in April and May.
July – October is a more temperate season with occasional rain, warm and pleasant with cooler nights and average temperature of 28 degrees Celsius.
November – February is a cooler season with mild days and cool nights with an average temperature of 26 degrees Celsius.

Chiva-Som is an all-year-round destination due to its mild climate, sea breezes and the constant, perfect temperature of the sea.
Please note that pricing varies by time of year, with rates during the festive period around Christmas and New Year being slightly higher. We recommend booking in advance during these popular times to secure your preferred dates.

Activities & Experiences

Chiva-Som is also perfect for solo traveller. Coming by yourself is an ideal way to fully immerse in your wellness journey. There are group classes and a shared dining table if you prefer to engage with others, as you wish. Our staff will ensure you are well taken care of.

There are several world-class golf courses around Hua Hin and our fitness and physiotherapy teams can offer expert advice as coaches and for muscle form and strengthening. Our team can make all the arrangements for you.
We also have the Total Golf Enhancement Retreat to suit your wellness journey. See details here.

There is no tennis court on the premises; however, arrangements can be made for guests to access a nearby external court.

Hua Hin has many attractions, including the local mangrove and adjacent temple which are the focus of the resort’s sustainability efforts. Our Guest Services team can arrange visits further afield.

About Chiva-Som

Chiva-Som Hua Hin, Thailand is our only property in South-East Asia and Zulal Wellness Resort by Chiva-Som is located in Qatar.