No-shows will incur a cancellation charge of 100% of the total booking and there will be no refunds or credits given for bookings that are cut short after arrival.

In addition, we would like to share an important update to assist you in planning your journey to Thailand. Beginning 1st  May 2025, Thailand will transition from the traditional paper-based arrival card to the new Thailand Digital Arrival Card (TDAC), part of a national initiative to enhance the immigration experience with greater ease and efficiency. Completion of the TDAC will be required for all foreign passport holders, including tourists, business travellers, and long-term residents, with exceptions only for transit passengers and travellers using a border pass.

To ensure a smooth arrival, we kindly recommend completing the TDAC online up to three days prior to your entry via https://tdac.immigration.go.th. Upon completion, an acknowledgement email will be provided for presentation at immigration alongside your travel documents.

For your convenience, further details and a step-by-step guide could be found at https://tdac.immigration.go.th/manual/en/.

Check-in is from 3PM. Check-out is by 12PM.

• It is important for us to maintain a restful and relaxing atmosphere for all our guests, and in this regard, we welcome guests aged 14–18 when accompanied by a parent or legal guardian. All relevant consent forms must be signed, and a parent or legal guardian is required to attend the minor’s initial consultation. Mobile phones, cameras, personal computers, etc. may be used in guest rooms and in the library but not in public areas. Chiva-Som’s healthy environment has been created to give everyone the best possible benefits, and this is why we limit alcoholic drinks to champagne and wine in the evening only and smoking is permitted in designated areas only.
• As more e-reader devices offer increased communication features, to help protect our guest privacy and the serene ambience of Chiva-Som, we regret e-readers will not be allowed in public areas. Should you wish to read outdoors, please approach our staff, who can set you a sun lounger on the beach when the tide is low. You may use e-readers in the library or in your room. We encourage you to borrow books from our library whilst at the resort.
• Please be warned that as of 1st November 2017, the Thai government has implemented a ban on smoking on public beaches. Doing so may result in a fine, imprisonment or both.

Sports attire and sports shoes are required to be worn in the gymnasium. A smart casual dress code applies for dining.

A compulsory supplement per person will apply for the New Year’s Eve gala dinner; this is subject to 17.7% service charge and VAT. Please contact us for more information.

Should you have any special preferences such as non-allergenic pillows, special dietary considerations, etc., please inform the reservations team when making your booking.

Prices are subject to resort availability and are subject to change. All pricing is correct at the time of printing and offers may be withdrawn at anytime without notice. All bookings are subject to Chiva-Som’s terms and conditions.

All information, terms and conditions specified herein are subject to change without notice.